50 Magaw Place
West Babylon, New York 11704
Home Phone (631) 893-7875
I would like to acquire a position as an IT Professional. I have many years of experience, and a strong desire to work within a professional and technical environment where I can utilize the skills I have gained, and continue to grow.
2001-12/2002 Marsh & McLennan New York, New York
Consultant-Help Desk Support
Provide extensive service and support to Marsh Clients and Colleagues on the Marsh National Help Desk, which includes supporting over 12,000 global users, remote, office, and various clients. Perform Level 1 and Level 2 support for Lotus Notes, Microsoft Office, Internet Explorer, Microsoft Windows, TCP/IP, LAN, WAN, PAL, PC Anywhere. VPN Administration for users accessing the network on high speed ISPs. Troubleshoot various Propriety Applications running on AS400 platform. Create incident tickets using Remedy. Provide Weekend Severity-1 Support.
1996 – 2001 Marks Paneth & Shron LLP New York, New York
Help Desk and Desktop Support/ Jr. Network Administrator
Setup and maintain hardware, software, and the network servers, which is comprised of 5 servers, 200+ workstations, Level 1, 2, 3 Support. Novell Netware 5.0, Microsoft Windows 95/98, Windows NT 4.0, Windows NT terminal edition, Windows 2000 Professional, Palm & Casio PDA’s, TCP/IP, Net Admin, Lotus Notes 4.6, MS Outlook 2000, ArcServeIT, TrackIT, Symantec Ghost. Provide training for Technicians that includes installing and troubleshooting software applications used in the accounting field.
1993 – 1996 ASAP Computer Maintenance New York, New York
Computer Field Service Technician
Provide service and repair of clients’ PC’s, which includes the hardware, software, printers and monitors.
Supported the following: Hewlett Packard Laser Jet Printers, IBM, Compaq, AST, Dell, PCs and Laptops, MS DOS, Windows 3.1, Windows 95.
Grumman Data Systems Institute, Woodbury, NY, Computer Service & Repair Diploma
Grumman Data Systems Institute, Woodbury, NY, Electronic Technology Diploma
West Babylon High School, West Babylon, New York, Diploma
Operating Systems: MS Dos Versions 3.0 through 6.22, Novell NetWare 3.12 through 5.0 WinNT 4.0 Workstation and Server, Windows NT terminal edition, Windows 95, 98, 2000 Professional, Red Hat Linux 8.0.
Hardware: Setup, Maintain, and Repair: Servers, PCs, Laptops, AMD and Pentium Processors, PDA’s, CD & DVD-ROM Drives, Hard Drives, Floppy Drives, NIC Cards, USB Devices, and Hubs, Flash Media Reader/Writers, Video Cards, Sound Cards, Iomega ZIP Drives, 3Com Switches, and Hubs, LinkSYS Hubs Switches and Routers, HP DAT, DLT Tape Backup Units, Network Cabling, HP Desk Jet, and Laser Jet Printers.
Machine Types: Compaq, Dell, Digital, IBM, HP, PC Clones.
Software: Microsoft Office 97, 2000, Lotus Smart Suite96, 97, Microsoft Outlook 2000, Lotus Notes 4.6, Remedy, TrackIT, ArcServeIT 6.6, MicroTest DiscView 6.6, Symantec PC Anywhere, Symantec Ghost, NetWare clients for Windows 95/98/NT, TCP/IP.